A few anecdotal experiences on help desk for, at most, a few companies, don't really change that.
Regular, normal people on the street use 'Google' as a verb for 'searching on the internet'.
Do some support.
It will make you understand the world a lot better.
Hell, it will change your whole perspective on many, many things. You will be a better engineer and a better businessman.
You won't get out a few anecdotes out of it. I promise. You will get an entire field study.
A few anecdotal experiences on help desk for, at most, a few companies, don't really change that.
Regular, normal people on the street use 'Google' as a verb for 'searching on the internet'.